FAQs
MY ACCOUNT
Do I need to set up an account to place an order?
We value our customers greatly and understand the importance of your time, therefore creating an account with us will make your shopping experience seamless and give you access to the following benefits:
- Manage your account details
- Track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
Alternatively, you can also use a guest account to Checkout without registering
- Manage your account details
- Track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
Alternatively, you can also use a guest account to Checkout without registering
How do I create an account?
You can create an account by going through the following steps:
- Click on the ‘My Account/Login’ tab - Click on ‘Register’ to create a new account - Fill in the required information - Click on ‘Register’ to create your account
- Click on the ‘My Account/Login’ tab - Click on ‘Register’ to create a new account - Fill in the required information - Click on ‘Register’ to create your account
How will I view my order details and history?
Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only.
ORDER
How do I place an order?
- Select the product you are interested in.
- On the product detail page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button.
- You can then choose if you wish to continue shopping or head on to Checkout.
- You can Checkout as Guest or by Logging into your account.
- On the Checkout page, you may enter your personal and shipping information.
- Select a payment method, enter any discount vouchers (if applicable) and review your order before selecting “Place Order Now”.
- You will receive a confirmation email with your Order Number.
- On the product detail page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button.
- You can then choose if you wish to continue shopping or head on to Checkout.
- You can Checkout as Guest or by Logging into your account.
- On the Checkout page, you may enter your personal and shipping information.
- Select a payment method, enter any discount vouchers (if applicable) and review your order before selecting “Place Order Now”.
- You will receive a confirmation email with your Order Number.
How do I know if my order has been placed?
After you place your order on the website, an acknowledgement email will be sent to you to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.
For registered customers, this information may be confirmed under “My Orders” in your Account Dashboard.
For registered customers, this information may be confirmed under “My Orders” in your Account Dashboard.
How can I track my order?
As soon as your order is shipped, you will be emailed a tracking number with a tracking link in the shipping confirmation email.
In case you are unable to track your order, you may email us at sales@msaadtex.com with the Order ID.
In case you are unable to track your order, you may email us at sales@msaadtex.com with the Order ID.
PAYMENTS
What kind of payment methods do you accept?
Currently, the following payment methods are accepted:
Cash on Delivery
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents might not carry change/petty cash.
Cash on Delivery
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents might not carry change/petty cash.
DELIVERY
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc.) of your choice.
How long will it take for my order to be delivered?
All orders will be delivered by our courier service providers within 3-5 working days within Pakistan and 5-7 working days for international orders.
What is the home delivery process?
We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and lastly the courier will send you a text message or email to inform you of your delivery.
How do I check the delivery status?
On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS and DHL websites for local and international order respectively, insert your Tracking ID and track your order or contact our Customer Care.